Delivery into store

[Retailer]

My transport provider claims they are meeting their service requirements by delivering stock to stores overnight but the delivery times vary from early morning to mid afternoon and often include lunchtime when my staff can't afford to spend time checking the stock. Has anyone had any luck setting specific delivery times that the transport company consistently meets?

[Loggie]

I reckon the only way to beat this is to hit them in the pocket. But you need to have delivery times etc in the contract to do that. Catch 22

[Big Mack]

Originally Posted by Retailer

Has anyone had any luck setting specific delivery times that the transport company consistently meets?

Yes. But it needs to be clearly stated in the Service Level Agreement or Contract. It probably needs a bit of leeway as well.

Examples.
1. Delivery into Grocery DC. Slot time +/- 45 mins
2. Delivery to High Street store. Delivery window +/- 90 mins.

[Playground_Kid]

Yup, I'm constantly having that issue. Unless specified in your PO or contract, carriers are given a large leeway as to when they can deliver it. I have argued until I was "blue in the face" but have gotten nowhere. Then I started to specify on my PO's to call for appointment. If they show up without an appointment, I'm well within my means to turn them away. That's sent the message to the carriers...in my case that is.